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We’re in the process of hiring a few new drivers right now, and one of them mentioned a courier company he used to work for.
I had never heard of them, so I did what anyone would do-- I looked up their website. And honestly? It was impressive. The design. The branding. The language. It was probably the slickest courier site I’ve ever seen. They specialize in medical deliveries but also handle general courier work. And right there on the homepage—in bold—was how many thousands of deliveries they make every month.
For a minute, I was kind of impressed too. But then I looked closer… And I realized something: If you do business with them…You’re just another number they can add to their stats.
And that’s when it hit me: That’s the opposite of what we’re building here at On Time Delivery.
Big companies have their place. They move mountains. But when it’s your client on the line… when speed, precision, and communication actually matter-- Do you want a delivery service? Or a partner who’s got your back? I know which one I’d choose.--
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Courier companies love to brag about their “99% on-time” delivery rates.
Sounds impressive—until you realize it’s a self-reported stat. Which I’m sure has zero bias in it whatsoever. 😉 (Wink, wink. Nudge, nudge.) And even if they are being honest, that number almost always includes their routed deliveries—the ones that follow the same path every day, face minimal pressure, and rarely encounter the chaos of real-world, same-day urgency. The truth? When it comes to on-demand, same-day deliveries—where every second counts and the margin for error is zero—that 99% quickly becomes fantasy. The real question isn’t if something will go wrong. It’s what your courier does when it does. What Exceptional Service Actually Requires: In the world of mission-critical deliveries, you need more than just a body and a van. You need a real partner with: Multiple communication channels — Text, email, and phone access (no call center loops) Real-time tracking & proactive updates — So you're never left guessing Experience + intuition — To know when something’s off and fix it before it hits your inbox Tailored service — Built around your business, not a one-size-fits-all route map At On Time Delivery, we don’t serve the masses. We serve the few who can’t afford mistakes. We don’t chase volume. We protect reputations. And we build systems around what you need—not what’s convenient for us. So ask yourself: Is your current courier ready for when things go sideways? Because that’s what separates a delivery company… from a real partner. 📦 Ready for Better? We only onboard 5 new clients per month—and 2 spots are left this month. |
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