Why “99% On-Time Delivery” Promises Are Misleading

Courier companies love to brag about their “99% on-time” delivery rates.

Sounds impressive—until you realize it’s a self-reported stat.
Which I’m sure has zero bias in it whatsoever. 😉
(Wink, wink. Nudge, nudge.)

And even if they are being honest, that number almost always includes their routed deliveries—the ones that follow the same path every day, face minimal pressure, and rarely encounter the chaos of real-world, same-day urgency.

The truth?
When it comes to on-demand, same-day deliveries—where every second counts and the margin for error is zero—that 99% quickly becomes fantasy.

The real question isn’t if something will go wrong.
It’s what your courier does when it does.

What Exceptional Service Actually Requires:
In the world of mission-critical deliveries, you need more than just a body and a van.
You need a real partner with:

Multiple communication channels — Text, email, and phone access (no call center loops)

Real-time tracking & proactive updates — So you're never left guessing

Experience + intuition — To know when something’s off and fix it before it hits your inbox

Tailored service — Built around your business, not a one-size-fits-all route map

At On Time Delivery, we don’t serve the masses.
We serve the few who can’t afford mistakes.

We don’t chase volume.
We protect reputations.
And we build systems around what you need—not what’s convenient for us.

So ask yourself:

Is your current courier ready for when things go sideways?

Because that’s what separates a delivery company…
from a real partner.

📦 Ready for Better?
We only onboard 5 new clients per month—and 2 spots are left this month.