For businesses with daily & weekly delivery needs
Your delivery service should be built around you.
Not the other way around.
Because once you hand off an important delivery, you shouldn’t have to keep thinking about it.
Your schedules. Your locations. Your people. On-Time Delivery builds regular delivery service around how your business actually works—with someone accountable for what happens next.
30 days of service at no charge. No obligation to continue.
The problem behind the problem
You handed off the delivery.
Why are you still managing it?
Checking a tracking screen. Calling for an update. Explaining the same instructions again. Finding out something wasn’t picked up when you expected.
Each task looks minor. Together, they turn a delivery you’ve already paid someone to handle into another job on your desk.
It may have very little to do with whether your courier is good or bad. The service may simply be designed around a different set of priorities than yours.
You need a pickup that fits your workflow, a handoff you can count on, and someone who knows what to do when the plan changes.
Two different sets of questions
Efficient for the delivery company.
But does it work for you?
Route density, driver utilization and cost per stop matter to every delivery business—including ours. The question is whether those measures support your operation or force you to work around theirs.
| When the system comes first | What you need answered |
|---|---|
| How many deliveries can fit on this route? | Will mine arrive when I need it? |
| How do we standardize every pickup? | Can you work with our schedule and instructions? |
| How do we keep drivers moving? | What happens if the documents aren’t ready? |
| How do we reduce exceptions? | Who can help when my delivery is the exception? |
| How do we handle more accounts? | Who knows our business and takes responsibility? |
The issue is fit. A standardized service can work well—until your delivery needs something the standard doesn’t cover.
Why we work this way
We build around the work we’ve promised to do.
Every commitment needs the capacity to back it up.
When Stacey and I started On-Time Delivery in 1999, we wanted to build a service businesses could depend on as part of their everyday operation.
That means being deliberate about the recurring work we accept. We limit our commitments so we can staff around the volume we’ve agreed to handle and learn the details that make each account different.
Your regular pickups. Your receiving departments. Your people. The unusual instructions. The details that never fit neatly into a tracking number.
Familiarity means you don’t have to start from scratch every time something changes.
You can call and say, “Here’s the problem. Can you figure this out?” And we already have the context to start working on an answer.
Built around you doesn’t mean promising yes to everything. It means understanding what you need, being clear about what we can commit to, and taking responsibility for that commitment.
What’s really at stake
There’s more riding on a delivery than the delivery itself.
Documents someone needs before the next step can happen. A check someone is waiting for. Supplies an office needs to keep working. A promise you’ve already made to a customer.
When the handoff becomes uncertain, the cost can reach well beyond the delivery charge.
Another phone call. Another interrupted employee. A customer waiting for an answer. A deadline getting tighter. A manager pulled away from work that matters more.
The package may be small.
The consequences may not be.
That’s why our responsibility includes making the handoff predictable—and communicating and working the problem when it isn’t.
Accountability when it counts
The real test is what happens next.
Traffic happens. Addresses are wrong. Offices close unexpectedly. People make mistakes. Despite our name, we’re not going to pretend every delivery goes perfectly.
What matters is whether somebody notices, takes responsibility and gets to work.
Know what’s happening.
We review our deliveries and look for problems that need attention. A tracking number doesn’t replace responsibility.
Keep you informed.
When something isn’t going according to plan, we communicate what’s happening so you can make the decisions that need you.
Find the next step.
Our first question is, “How are we going to fix it?” That can mean coordinating a new handoff, adjusting a route or finding a workaround.
The experience we’re working to earn
Once you hand it off, you shouldn’t have to keep thinking about it.
You already have enough competing for your attention. A delivery you’ve entrusted to someone else shouldn’t stay on your mental checklist.
Our goal is simple: handle the delivery, keep you informed, and bring decisions back to you when your input is needed.
So you can move on to your next priority.
From a client who knows our work
“Your drivers are all very conscientious and professional. I have used your service for years now (too many to count) and can’t recall a time when you have ever let me down.”
Terri Erickson
Sr. Escrow Assistant for Kellie Creasey-Wendell
First American Title
A practical fit
For businesses that depend on regular deliveries.
We’re built for businesses with daily or weekly delivery needs, where consistency matters and a missed handoff creates more work for someone else.
- You have recurring pickups, familiar locations or specific receiving instructions.
- You need service that works with your schedule.
- You value having someone who already understands your operation.
- You want a person you can reach when something changes.
If you’re simply comparing prices for an occasional shipment, another service may be a better fit. And if your current arrangement works well, there’s no reason to change it just for the sake of changing.
But if you’re spending too much time managing your courier, let’s talk.
The practical details
The tools to keep the handoff simple.
Personal accountability works better with useful systems behind it.
- Custom routing Built around your actual delivery schedule.
- Multiple ways to reach us Online, by phone, by text or by email.
- Real-time tracking Status updates when you want to check in.
- Delivery confirmations Immediate confirmation by email or text.
- Background-checked drivers People handling the items you’ve entrusted to us.
- A rewards program Regular customers can earn free deliveries.
Let the service make the case
See the difference for yourself.
30 days. On us.
We can explain how we work. Your everyday experience will tell you more.
If your business has regular delivery needs and you think On-Time might be a better fit, we’ll give you 30 days of delivery service at no charge.
Give us your regular deliveries. Let us learn your instructions. Call when something changes. See how we communicate and what we do when a problem needs solving.
After 30 days, you decide whether we’ve earned your business. There’s no obligation to continue.
Start with a conversation about your deliveries.
Tell us what you’re moving, where it goes, when it needs to arrive and what isn’t working now. We’ll discuss how we can help. If we don’t think we’re the right fit, we’ll tell you.
No elaborate sales presentation. No obligation to switch.
And if you choose to stay?
We’ll lock in your rates for as long as we do business together. No annual rate increases. No introductory pricing that disappears later. The rates we agree to are the rates you keep.
On-Time Delivery
Hand it off.
Move on.
If something needs your attention, we’ll let you know.
A delivery service built around your operation starts with understanding it. Let’s talk about yours.
Bill Lehman
Co-founder, On-Time Delivery
Built around businesses with regular delivery needs.