Services Times Defined
I want to address a common question we get when it comes to service times and how we prioritize orders.
Our regular business hours are from 8 am to 5 pm. (Anything that needs to be delivered before or after those times can be accommodated if requested in advance
We try our best to prioritize orders as they come in to ensure as many orders as possible are delivered on time.
Since the service time dictates that due time, it is important to determine when you need your order completed and then choose the correct service for that order.
Service times are completed in consecutive time schedules. For example, a 3-hour service requires 3 consecutive hours in each day. Not 2 hours one day and an hour the next.
Our dispatch system arranges orders by due time. If the delivery due time is even a minute after 5 pm, the order is downgraded for the next day.
All this is to say that if you have to have an order you want done the same day, you have to choose a service time between 8 am and 5 pm--even if the delivery location is open past 5 pm or it is a residential address.
If you place orders online, you will see an explanation for each service type when you select the service level you need.